Crisis Communications 101 Managing Issues and Crises When You’re Feeling the Pressure

At Spring Point Partners’ October 2025 Learning Session, the second in our series on communications for social change leaders, experts from Defy Communications shared a practical framework for navigating moments of uncertainty and scrutiny.

Tune in to gain sharper instincts for distinguishing between a challenge that needs managing and an incident that demands mobilization. From internal alignment to external messaging, we cover the minimum viable infrastructure you need before a crisis—and how to scale up during one. In a moment where change is constant and the right response crucial, this session provides a grounded, strategic, and easy-to-use approach that helps your team lead with clarity and credibility.

You can find a recording of the Learning Session below or on YouTube. Tune in, rewatch, or share with friends to pick up all the learning dust you can!

Download the slide deck here

Presenters

Joanne Krell and Omar Hussain founded Defy Communications in 2017 with a clear vision: to partner with great people and organizations to deliver the outcomes society deserves. Defy is a boutique strategic communications firm that combines decades of experience in storytelling, public engagement, issue and crisis management across the social sector, corporate environments, and civic initiatives. Defy is comprised exclusively of senior-level experts who bring strategic insight and executional excellence to every engagement. Clients work directly with the firm’s founders, Joanne Krell and Omar Hussain, ensuring seasoned expertise and close, high-touch collaboration.