People Experience Manager

Founded in Philadelphia, Spring Point Partners, LLC (Spring Point) is a social impact organization that invests in the transformational leaders, networks and solutions that power community change and advance justice. We do this by seeking out and supporting community leaders who have the vision to see what’s possible and the drive to make that real; connecting the experience of partners with comprehensive and flexible supports for shared learning and impact; and investing in innovative ideas and adaptive solutions that can spark and scale change for all.

Whether we’re partnering on youth development, equity in learning, animal welfare or water
sustainability or investing in new business models that close opportunity gaps and boost social and economic mobility, we center equity and justice in all we do — supporting individuals and ideas that can have a catalytic impact in their communities and on our society.

Together, let’s change the way social impact is achieved.

About the Position

The People Experience Manager is responsible for supporting the VP, Strategic Priorities and People in fostering an inclusive, engaging, and growth-oriented organizational culture while managing key HR processes, supporting staff learning and development, and leading organizational change initiatives.

This is a full-time, benefits-eligible role with a hybrid schedule of three days a week at the Philadelphia office (located in University City) and two days virtual, with occasional schedule adjustments for after-hours events.

Roles & Responsibilities

Organizational Culture, Learning, & Performance

• Partner with the VP, Strategic Priorities and People (VP) to lead efforts to build a positive organizational culture and staff learning opportunities.
• Partner with the VP to lead the DEI strategy and integrate it into the organization’s planning, policies, and practices.
• Design and implement a comprehensive staff learning strategy that integrates DEI initiatives, technical skills, and role-specific competencies, while enhancing people management and fostering holistic professional development.
• Oversee the performance evaluation process and partner with staff to set and achieve professional goals.
• Lead staff engagement such as all-staff appreciation, family fun day, heritage month recognition, and support organizational initiatives like all-staff retreats and meetings, in collaboration with other teams.
• Embody and promote the values and mission of the organization, modeling behaviors that reflect the organization’s values to all staff.
• Promote career development and growth opportunities, ensuring the organization stays informed on HR trends and best practices.
• Serve as the primary designer, and secondary administrator, for the organization’s Learning Management System.

HR Process Development & Improvement

• Partner with the VP to continuously improve and streamline HR processes, recognizing the need for adaptability while refining current systems.
• Serve as a key resource for supervisors and supervisees, providing guidance on best practices for navigating supervision challenges, offering mediation support when necessary, and acting as the go-to expert for policies, procedures, and management guidelines in staff oversight.
• Research and assess AI innovations in HR, providing recommendations to leadership on potential implementations.

Change Management

• Lead and support change management initiatives to ensure smooth transitions during organizational changes related to structure, process improvements, or new HR initiatives.

Talent Management

• Partner with the VP to anticipate staffing needs, identify succession planning, and the organization’s use of consultants.
• Oversee all aspects of recruitment, onboarding, and offboarding, including collaboration with search firms as needed.
• Develop, track, and identify trends related to key metrics related to organizational strategy and goals.

Administration, Infrastructure & Compliance

• Partner with the VP for implementation of strategic planning, annual planning, and budget tracking.
• Serve as the lead administrator to know, uphold, and update the Employee Handbook, serve as the People Administrator as listed in policies, and lead all employee relations.
• Maintain personnel files in alignment with HR best practices and compliance requirements.
• Implement and track anti-harassment training and any other all staff compliance training.
• Stay up to date on HR legal changes, especially in Philadelphia and Pennsylvania, and coordinate with legal counsel to ensure compliance.

Partnership with Third Party Administrator

• Serve as the key liaison with Berwind HR (third party administrator) for coordination on payroll, benefits, hiring, and HR-related events like open enrollment, flu shots, and Family and Medical Leave inquiries.

Strategic Projects

• Support leadership with ad hoc HR projects such as compensation studies and other initiatives as requested.
• Partner with leadership to hold quarterly meetings with department supervisors.

All Staff Responsibilities

• Participate as an engaged member of the organization beyond core responsibilities including, but not limited to, participating in training/professional development, attending staff meetings/events, and contributing to the organization’s values-based culture building including diversity, equity, and inclusion (DEI) work.
• Maintain skills and knowledge of industry standards, peer activity, and relevant media/publications and advise on key developments or areas that could impact the organization.

Candidate Qualifications

We look forward to the range of professional experiences that candidates provide, and that, at minimum, meet these qualifications: 

• At least 5 years of relevant experience in people and culture, or a related field.
• Experience leading change initiatives and working in environments that may involve ambiguity.
• Proficiency in Microsoft Office, with the ability to learn new technologies and integrate them into HR practices.
• Experience working as a project manager and partner with peers to accomplish work in an evolving context.
• Work effectively in situations that may lack clarity or involve ambiguity, especially given the complexities of a privately held family business.
• Bachelor’s degree or equivalent experience.

In addition, we seek candidates with these competencies: 

• Mission Focused: enjoys working within a small, entrepreneurial environment that is mission-driven, practitioner-led, and community-oriented.
• Relationship Building and Collaboration: demonstrates the ability to initiate, develop, and sustain positive relationships while working collaboratively with diverse teams, supporting colleagues, and fostering an inclusive, cooperative work environment.
• Customer Service Oriented: demonstrates a people-first and responsive approach to staff.
• DEIJ Centered: demonstrates a deep commitment to equity and justice and in supporting a diverse, equitable, and inclusive organization.
• Learning Focused: able to seek knowledge about diverse fields within social impact and make connections across the work.
• Solutions Oriented: able to move beyond the identification of problems to explore causes and propose solutions.
• Detailed and Organized: demonstrates strong organizational skills to perform and prioritize multiple tasks seamlessly with flexibility and possesses excellent attention to detail.
• Effective Communicator: strong written and verbal communication skills.
• Confidential: ability to handle confidential information with discretion.
• Adaptable: able to navigate ambiguity, be flexible, and succeed in an evolving environment

Diversity, Equity & Inclusion Statement

Spring Point is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome and encourage all qualified candidates to apply. 

Background Checks

The final candidate for this role will be asked to complete a background check process and the initial job offer is contingent upon the satisfactory completion of a background check.

Applications

We’re collaborating with a search firm to help us fill this position. To be considered for this opportunity, please use the link below.